79: Know When to Fold ‘Em! How to Walk Away From a Toxic Relationship with Cathy O’Connell

Have you ever been in a toxic relationship with a client?

It’s hard to accept when a client relationship isn’t working out, but sometimes it’s better to move on than be hurt by a toxic client relationship (or any relationship for that matter).

I had the opportunity to sit down with Cathy O’Connell to talk about walking away from toxic relationships. How do you do it? How do you know when it’s time? How do you recover from feeling like you failed? These are all normal and valid questions to have when you’re dealing with a toxic relationship, and we’re going to get your questions answered in this episode.

Cathy O’Connell is a business leader, educator, and motivator who is passionate about creating inspiring experiences. In 2004, Cathy co-founded COJ Events, a luxury destination event planning studio and hospitality consultancy based in Palm Springs, CA, creating curated high-end events. She leads a team of eight designers consulting with clients worldwide.

Topics We’re Covering in This Episode:

• How to know when to end a client relationship
• Red flags to look out for
• Spending your energy on things that make you happy
• How to end a toxic relationship with a client
• Putting the right legal documents in place
• How to move on when things don’t go the way you wanted
• Setting a client relationship up for success from the beginning

No one wants to walk away from a client, and hopefully you won’t have to do it many times in your career, but it’s better to be over-prepared than under-prepared. Breaking up with a client does not make you a failure; sometimes it’s the best thing you can do for yourself and the client, because a toxic relationship doesn’t serve anyone.

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